Shipping policy

 

 

SHIPPING POLICY

Thank you for shopping with us! We partner with Amazon Fulfillment (Multi-Channel Fulfillment and Buy with Prime) to ensure your orders are processed and delivered as quickly and reliably as possible.
Please review the details of our shipping policy below.
1. Shipping Methods & Delivery Times:
We offer different shipping experiences depending on whether you check out using Buy with Prime or our standard store checkout.
  • Buy with Prime Orders:
    • Eligibility: Available to active Amazon Prime members on eligible products.
    • Cost: Free shipping.
    • Delivery Time: Typically 1 to 2 business days. Delivery speeds are guaranteed by Amazon.
  • Standard Store Checkout (Non-Prime or Mixed Carts):
    • Standard Shipping: Delivered in 3 to 5 business days.
    • Expedited Shipping: Delivered in 2 to 3 business days.
    • Note: Shipping fees for standard checkout are calculated at the time of your purchase.
2. Processing Times:
  • Orders placed before 12:00 PM local time are typically sent to the fulfillment center the same day.
  • Orders placed on weekends or holidays will begin processing the next business day.
3. Packaging & Delivery Carriers:
Because we utilize Amazon’s fulfillment network to store and ship our inventory, your order may arrive in an Amazon-branded box, a poly-mailer, or unbranded packaging. Amazon utilizes its own logistics network alongside carrier partners (such as USPS, UPS, and FedEx) to deliver your goods.
4. Split Shipments:
If your cart contains a mix of Buy with Prime eligible items and standard items, your order may be split into multiple shipments.
  • You will receive unique tracking numbers for each package.
  • Items may arrive at different times.
5. Tracking Your Order:
Once your order ships, you will receive a shipping confirmation email containing your tracking number(s).
  • For Buy with Prime orders, tracking updates can also be viewed via your Amazon account tracking page.
  • For standard orders, tracking links will connect directly to the carrier webpage.
6. Shipping Restrictions:
  • We currently ship to addresses within the United States.
  • We cannot ship to P.O. Boxes or APO/FPO addresses for Expedited shipping tiers. Please choose Standard shipping for these destinations.
7. Missing, Lost, or Damaged Packages:
If your tracking information shows that your package was delivered but you cannot find it, please check around your property or with neighbors. If you still cannot locate it, contact our customer support team within 5 business days of the listed delivery date at contactus@naturesplusdirect.com